HALOPV Support and FAQs
We are keen on helping you get the best possible experience from HALOPV. You can explore this area for tutorials, FAQs as well as filing a support ticket.
Creating a support ticket
To initiate a support ticket or submit your queries to our support team, please send an email to [email protected].
Our diligent team will promptly attend to your inquiry, ensuring that you receive the utmost assistance and a swift resolution.
Frequently asked questions (FAQ)
Browser support
You must remain on a supported Web Browser to receive technical support.
The following four browsers are supported in accordance with the vendor support policy listed:
Google Chrome
Support for the most current major stable channel release only.
Please visit the Google Chrome FAQ for a description of the Chrome support policy HERE
Mozilla Firefox
Support for the most current major ESR version and above, in production only.
Please visit the Mozilla FAQ for a description of the Firefox support policy HERE
Apple Safari
Support for most current major production release and one prior release.
Microsoft Edge
Support for the latest major version of Microsoft Edge Chromium. Beginning in MS Edge v77, Microsoft has decoupled Edge from Windows OS and shifted to a Chromium-based browser technology & deployment model that follows a continuous 6-week update pattern similar to Chrome & Firefox.
Please visit the Microsoft Edge FAQ for a description of the Edge support policy HERE
Microsoft Internet Explorer policy update:
Microsoft Internet Explorer 11- Microsoft has deprecated IE 11 in Windows 10 and recommends using Edge as the default browser.
Given that Microsoft has deprecated Internet Explorer 11, beginning in July 2020 HALOPV will no longer support application releases on Internet Explorer. There are significant security and performance concerns with Internet Explorer 11 (see Microsoft FAQ), and HALOPV encourages customers to move to a modern browser such as Microsoft Edge, Google Chrome, Mozilla Firefox, or Apple Safari.
HALOPV will continue to support IE 11 in released products, but as new patch sets and release versions are made available
HALOPV will cease to certify Internet Explorer and many features will not work properly on that browser.
| OS | Chrome | Firefox | Edge | Safari |
|---|---|---|---|---|
|
Windows |
Supported |
Supported |
Supported |
Not Supported |
|
Mac OS X |
Not Supported |
Not Supported |
Not Supported |
Supported |
|
IOS |
Not Supported |
Not Supported |
Not Supported |
Supported |
|
Android |
Supported |
Not Supported |
N/A |
N/A |
Get started with HALOPV today
Want to know more, get a demo or take it for a test drive?
We would love to tell you more and answer any questions you have, take you through a demo or let you test the system so you can explore yourself. We look forward to working with you.
