Our teams provide support covering a diverse range of therapeutic areas. Multi-channel technology enables our team to accept medical information, adverse event, and product quality calls in a variety of languages across the globe.
Enhanced caller experience
Immediate call attendance by trained medical and pharmacovigilance specialists to ensure an optimal and fulfilling call experience alongside appropriate data capture.
Service flexibility and scale
Rapid response to fluctuating volumes during product launches or recalls to manage peaks and troughs in demand and ensure clients receive the level of service they require.
Cost effective call handling
Robust infrastructure with standardized processes to deliver class-leading efficiency for clients.
Global medical information and safety call center
Extensive range of services
The complex process of medical information call handling is simplified across intake, triage, response management and follow-up as well as standard response generation, investigation, and reconciliation activity.
24/7/365 coverage
Around the clock coverage by physicians, translators, nurses, pharmacists, and scientists.
Multi-channel and multi-lingual support
Over 175 languages are supported by a highly qualified team of translators and interpreters. With a minimum of B1 certifications, our teams provide global support for call handling, query management, and live web chats.
Global compliance
Our call center framework has undergone successful Regulatory inspections and audits. The system is compliant with HIPAA, GDPR, and other applicable local regulations.
24/7/365
Coverage
75,000
Annual calls
43
Countries
1%
Call abandon
175
Languages
30 sec
Average call wait time